General Product FAQ
Fluff Buddy is a pillow subscription service aimed to help you have the best sleep you can have
Every single sleeper is different and the type of pillow you get (feather, hypoallergenic or foam) is completely up to you. All of our pillows are hotel quality made with the finest of materials.
However below are some reasons to choose one pillow over another.
Feather is the classic pillow feel and fluffiness. Feather pillows are 75% feather and only 25% down. Feather pillows love to be scrunched up or folded into the perfect sleeping position either under your head, between your knees or behind your back. Since feather pillows contain feathers it is not uncommon for a feather or two to sneak their way out during all the scrunching and folding.
Hypoallergenic are usually used by those who want the approximate feel of feather pillows but are allergic to feathers/down. It can mean the difference between sleeping comfortably and sneezing through the night. Our Hypoallergenic pillow is made with antimicrobial fabric and comfortable for back, side and stomach sleepers.
Foam has a pliable feel and some prefer the elasticity and breathability of foam pillows. Gives good support and helps you to relax and sleep well because the memory foam filling responds to your body temperature and conforms to the shape of your head and neck.
Billing, Returns & Shipping
Fluff Buddy currently has three intervals for receiving our pillow subscription. Every month, every three months and every six months.
Login into the account you signed up with when you created your fluff buddy subscription and you are able to change your address under Billing information or if you are viewing one of your subscriptions you can click edit and change your shipping/billing address there.
You are able to change what type of pillow you receive by logging into your account clicking on subscriptions and then clicking on Swap. Please note that the pricing difference when you swap pillow types. Your subscription will increase or decrease with the next billing cycle.
Click here for returns and you will be contacted with further information and instructions on how to return your fluff buddy.
Currently, we only ship within the Continental United States (excludes Hawaii and Alaska). If you have friends, family or a shipping consolidator within the US we'd be happy to ship an item there for you. You'll just need to set up your account using a US address as your billing and shipping address. Please be aware that all sales will be considered final upon delivery to the location you designate within the US. We do not ship to PO boxes, Alaska, Hawaii or any locations outside of the Continental United States.
Log into your user account and under subscriptions there is an option to cancel your fluff buddy subscription service. If you have multiple subscriptions you can cancel any one without affecting the rest of your subscriptions.